SUPPORT

My run didn't record distance. Check the app has location permission ("While using the app" with Precise location on Android). GPS needs open sky — the first minute in an urban canyon can be noisy.

My run didn't sync. Runs recorded offline sync automatically when you're back online; you can also tap RETRY SYNC in Settings.

I lost my progress after switching phones. Progress follows your account. If you linked an email in Settings, sign in with it; if you played as a guest, contact us with your old account id and we'll try to help.

Restore my Pro purchase. Settings → RESTORE with the same store account you purchased with.